We guarantee the authenticity of every item we sell. Our in-house authenticators have over 25 years combined experience in working with luxury resale. Each item is inspected by hand and undergoes a vigorous, multilayered analysis.
The process of authenticating items from the luxury fashion industry is a unique artform. It requires a balance of brand knowledge and hands-on experience. Every brand has authenticity markers. Variations in authenticity indicators can occur depending on where the piece was made and the exact collection it was made for. Distinguishing factors such as (but not limited to) materials, stitching, hardware, lining, logos, font, symmetry and overall workmanship are details that are considered and tested. All orders ship with our signed authenticity certificate.
We are Entrupy Verified. If you would like to request an Entrupy certificate to be included with your item for an additional fee, please inquire prior to purchase.
How does the 100% Authenticity Guarantee work?
Every item purchased from The Purse Ladies comes with a lifetime authenticity guarantee. If you have an authenticity question about an item purchased from The Purse Ladies simply contact us at firstname.lastname@example.org with your question. Please provide the item number, (found on your authenticity certificate) and pictures. Our expert team will work with you to answer any questions. If you are not completely satisfied we can direct you to trusted third-party online authenticators to get a second opinion. In the event authenticity cannot be confirmed you will be provided with a paid return label and a full refund upon return.
Trusted third-party authenticators:
Entrupy & Real Authentication
Buyer must be able to provide an item and/or order number to show the item was purchased from The Purse Ladies. Must be the original purchaser of the item to apply for a refund. Item must not have been heavily tampered with or altered from its original design to apply. In the event of the buyer utilizing a trusted/mutually agreed upon third-party authenticator to check the item, the buyer assumes cost for these services. If an item cannot be confirmed authentic from the trusted third party authenticity provider, The Purse Ladies will reimburse fees paid for the service.
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