Email us: customercare@thepurseladies.com

Hours: Monday - Friday 10:00am to 5:00pm EST, excluding major holiday

We strive to address all Inquiries within 48 business hours.

Call the store team: 561-962-5102

Hours: Mon - Sat 10am to 5pm EST

Excluding some major holidays

Call the store team: 561-962-5102

Hours: Mon - Thur 10am to 5pm EST // Fri - Sat 10am to 7pm // Sun 1pm - 4pm

Excluding some major holidays

Want to become a wholesale partner? We'd love to hear from you! Send us an email, and let's connect!

Email: wholesale@thepurseladies.com

Hours: Monday - Friday 10:00am to 5:00pm EST, excluding some major holidays

If you're located out of the state of Florida and would like to sell to us

Email: selltous@thepurseladies.com

Please provide detailed pictures of the exterior, interior, corners, and handles.

For out-of-the state only**

Hours: Monday - Friday 10:00am to 5:00pm EST, excluding some major holidays

Our buying team strives to address all inquiries within 72 business hours.

Once your order is confirmed, you will receive an order confirmation email with all the details of your purchase, including the order number, items ordered, and shipping information. If you do not receive this email within a few minutes of placing your order, please check your spam or junk folder. If you still haven't received it, feel free to contact us via email at help@thepurseladies.com

If your order has not yet shipped, we can help you change the shipping address. Simply reach out to our customer service team as soon as possible. However, once your order has been shipped, we are unable to make any address changes for security reasons. In that case, we recommend contacting UPS directly to request a change of address while the package is in transit. Please note that UPS may have specific guidelines for making address adjustments once the shipment is on its way.

Yes, we do offer international shipping! We are happy to ship orders to most countries around the world. Shipping fees and delivery times will vary depending on the destination. During checkout, you can view available international shipping options and associated costs. Please note that any customs duties or import taxes are the responsibility of the customer. If you have any specific questions about international shipping, feel free to contact our customer service team.

The time it takes to receive your order depends on the shipping method selected and your location. Once your order is processed and shipped, you will receive a tracking number to monitor its progress.

For domestic orders, typical delivery times range from 3 to 7 business days, depending on the shipping option you choose. International orders may take longer, typically between 7 to 14 business days, depending on customs and the destination.

Please note that during busy periods or due to unforeseen circumstances, shipping times may be slightly delayed. If you have any concerns or need further assistance, don't hesitate to contact our customer service team.