Once your order is confirmed, you will receive an order confirmation email with all the details of your purchase, including the order number, items ordered, and shipping information. If you do not receive this email within a few minutes of placing your order, please check your spam or junk folder. If you still haven't received it, feel free to contact us via email at help@thepurseladies.com

If your order has not yet shipped, we can help you change the shipping address. Simply reach out to our customer service team as soon as possible. However, once your order has been shipped, we are unable to make any address changes for security reasons. In that case, we recommend contacting UPS directly to request a change of address while the package is in transit. Please note that UPS may have specific guidelines for making address adjustments once the shipment is on its way.

Yes, we do offer international shipping! We are happy to ship orders to most countries around the world. Shipping fees and delivery times will vary depending on the destination. During checkout, you can view available international shipping options and associated costs. Please note that any customs duties or import taxes are the responsibility of the customer. If you have any specific questions about international shipping, feel free to contact our customer service team.

The time it takes to receive your order depends on the shipping method selected and your location. Once your order is processed and shipped, you will receive a tracking number to monitor its progress.

For domestic orders, typical delivery times range from 3 to 7 business days, depending on the shipping option you choose. International orders may take longer, typically between 7 to 14 business days, depending on customs and the destination.

Please note that during busy periods or due to unforeseen circumstances, shipping times may be slightly delayed. If you have any concerns or need further assistance, don't hesitate to contact our customer service team.